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We're hiring for our customer support team!

Alt Legal is a fast-growing legal tech company based in NYC. We’ve been recognized in Inc. Magazine, Bloomberg, Above the Law, and others. Our intuitive and automated software helps IP professionals create, manage, and analyze their trademarks and patents. Leading law firms and Fortune 100 companies trust our software to handle hundreds of thousands of filings daily.

Job Description

We are a customer-centric company, so that means you will have the opportunity to interact with our customers at leading IP law firms and corporate legal departments on a daily basis. As one of the key members of our customer experience team, you'll be tasked with the following:

  • On-boarding and training new customers.

  • Addressing customer concerns and questions over live chat and telephone.

  • Managing and assisting with data migrations as many of our customers used other software before switching to Alt Legal. This typically involves mapping data from a competing data source to Alt Legal's spreadsheet for data migration into our software.

  • Proactively reaching out to customers who may be underutilizing our software.

The ideal candidate will have some or all of the following attributes:

  • Patience and the ability to maintain a positive attitude in high-pressure situations

  • Ability to know what you don’t know

  • Self-starter, team player, and quick learner

  • Ability to anticipate potential problems and propose improvements to existing solutions

  • Exceptionally strong attention to detail

  • Highly organized with the ability to multitask

  • Good sense of humor

  • Excel proficiency is definitely a plus! (e.g., you can do VLOOKUPs in your sleep)

Why Alt Legal

We offer a collaborative and challenging work environment and the opportunity to be part of a growing company. We're a team of intellectually curious individuals who love learning and developing new skills. Our company was founded on the belief that a team with diverse backgrounds and identities will have the greatest range of experiences, the best selection of ideas, and the most inclusive and supportive culture. We encourage all candidates to apply.

Full-time Salary Range: $35,000-$40,000 + Participation in company benefit programs

Visa Sponsorship: Not available

How to Apply

If you’re interested, you should submit your application via email to support@altlegal.com with a resume in PDF and a short statement explaining your specific interest in this role as well as why you'd like to join the Alt Legal team (1 paragraph). Your email should include “Customer Success Associate - [Name]” in the subject line.

Please also provide your completed case study (details of which can be seen here).

We will be reviewing applications on a rolling basis.