Alt Legal is a fast-growing legal tech company based in NYC. We’ve been recognized in Inc. Magazine, Bloomberg, Above the Law, and others. Our intuitive and automated software helps IP professionals create, manage, and analyze their trademarks and patents. Leading law firms and Fortune 100 companies trust our software to handle hundreds of thousands of filings daily.
We are a customer-centric company, so that means you will have the opportunity to interact with customers at leading IP law firms and corporate legal departments on a daily basis. As one of the key members of our customer experience team, you'll be tasked with the following:
On-boarding and training new customers.
Addressing customer concerns and questions over live chat and telephone.
Managing and assisting with data migrations from other software to Alt Legal. This typically involves mapping data from a competing data source to Alt Legal's spreadsheet for migration into our software.
Proactively reaching out to customers who may be underutilizing our software.
The ideal candidate will have some or all of the following attributes:
Patient and able to maintain a positive attitude in high-pressure situations
Able to know what they don’t know
Self-starter, team player, and quick learner
Able to anticipate potential problems and propose improvements to existing solutions
Exceptionally attentive to detail
Highly organized with the ability to multitask
Good sense of humor
Proficient in Excel (e.g., you can do VLOOKUPs in your sleep)
Why Alt Legal
We offer a collaborative and challenging work environment and the opportunity to be part of a growing company. We're a team of intellectually curious individuals who love learning and developing new skills. Our company was founded on the belief that a team with diverse backgrounds and identities will have the greatest range of experiences, the best selection of ideas, and the most inclusive and supportive culture. We are LGBTQ+ friendly and encourage all candidates to apply.
Full-time Salary Range: $35,000-$40,000 + Participation in company benefit programs
Visa Sponsorship: Not available
How to Apply
If you’re interested, you should submit your application via email to firstname.lastname@example.org with a resume in PDF and a short statement explaining your specific interest in this role as well as why you'd like to join the Alt Legal team (1 paragraph). Your email should include “Customer Success Associate - [Name]” in the subject line.
Please also provide your completed case study (details of which can be seen here).
We will be reviewing applications on a rolling basis.